DIRECT NUMBER TO AFTER HOURS CLINIC:
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After hours standard coverage hours:
Location varies each day and will be communicated during the phonecall.
WHAT IS AFTER HOURS SERVICE?
If our office is closed (after regular office hours) and our family practice patient has an urgent concern doctors from our group are on call to provide assistance. This is a part of an agreement with the Ministry of Health to be available to our patients in a comprehensive care FHO system. Patients that register with our practice get a lot of benefits but must sign a document in which they agree to stay within our care group as much as possible.
WHY IT MATTERS TO CALL US FOR AFTER HOURS?
The financial model of our practice is Family Health Organization (FHO), which means that we receive a monthly "subscription style" fee for making sure our registered patients' primary care needs are met within our clinic (or our group of FHO doctors). We are responsible for all primary care of our patients (excluding ER and specialist visits). This is actually very beneficial for patients since it is in our interest to keep them healthy and to help them comprehensively. But if our registered patient chooses to go to a walk-in clinic - it looks like we did not provide the availability of care we promised. What happens next is we have to pay for the full cost the walk-in clinic visit. Often we have pay back more than the amount we obtain for this patient care for the whole year.
WHAT HAPPENS IF A PATIENT CANNOT USE AFTER HOURS?
The after hours system should not cause patients any stress or worry. Outside clinic use bears no legal implications such as fines or fees. All we ask is to be mindful of the above, and to try to contact our after hours service first. Patients registered with us do not see this as an inconvenience. To the opposite - a visit with our after hours is quicker and safer than anywhere else, since our FHO doctors share electronic medical records and can often help by telephone.
With concerning clinic use we typically call our patients first to understand what happened or send an email reminder. Only with heavy and habitual outside clinic use we may choose to deroster patients from our practice. This may decrease their convenience of care with us. For this reason if clinic use or convenience is your priority please register with other doctors who may be financed more flexibly. Only with your support and understanding we can continue to provide best medical services for you!